New national safety and quality digital mental health standards

The Australian Commission on Safety and Quality in Health Care (the Commission) has partnered with service users, consumers, carers, families, clinicians, service providers and technical experts to develop the National Safety and Quality Digital Mental Health (NSQDMH) Standards.

The NSQDMH Standards describe the level of care individuals should expect to receive from a digital mental health service. They aim to improve the quality of digital mental health services and to protect people who use these services from harm.

Implementing the NSQDMH Standards is voluntary, but individuals can ask their service provider whether they are using these Standards to improve their delivery of care.

Service providers can use the Commission’s self-assessment tool to see how they are tracking against the NSQDMH Standards. An independent assessment scheme that can verify a service provider’s self-assessment and conduct independent reviews is currently in development and is expected to be available for implementation from late 2021.

Eventually, all service providers listed on Head to Health will need to show they are meeting, or working towards meeting, the NSQDMH Standards.

Download the Standards and other resources at www.safetyandquality.gov.au/dmhs or contact the project team at dmhs@safetyandquality.gov.au to learn more about the next phase of the project.